Identity Protection/Credit Monitoring Update Regarding PowerSchool Data Breach - February 19, 2025

Dear Millburn Families and Staff,

As communicated on January 8, 2025, PowerSchool, our student information system (SIS) vendor, recently experienced a cybersecurity incident involving unauthorized access to certain information in their systems nationwide. As stated, “PowerSchool has assured us that the incident is contained, and there is no evidence of malware or continued unauthorized activity within the system. The company has publicly reported that it is reasonably confident that the threat actor deleted the stolen data, but there is no 100% guarantee that the data was fully deleted.”

Reminder: Our PowerSchool system does not collect Social Security numbers.

PowerSchool has begun sending directions on registering for Identity Protection/Credit Monitoring. We have been told that the message may look like spam to your email provider. Starting February 14th, and throughout the next few weeks, PowerSchool will send these notifications via email with a unique code per family. The email will come "From: PowerSchool <Ps-sis-incident@mail1.csid.com> which may look like spam but our Tech Department can confirm that it is legitimate. The csid.com domain is an Experian domain.

Here are some details on what to expect:

PowerSchool has engaged Experian, a trusted credit reporting agency, to offer complimentary identity protection and credit monitoring services to all students and educators whose information from the PowerSchool SIS may be involved.

Identity Protection: PowerSchool will offer two years of complimentary identity protection services for all students and educators whose information was involved.
Credit Monitoring: PowerSchool will also offer two years of complimentary credit monitoring services for all adult students and educators whose information was involved.

The body of the email will include enrollment instructions, a link to the enrollment site, a unique enrollment code, and additional contact information from Experian for questions or support.

Update 2/21: If you delete the email or can't find it again:

Call 1.833.918.9464
Choose "talk to an agent."
Tell the agent that you are having issues enrolling in the complimentary 2-year identity protection service because they no longer have the email with the activation codes.
The agent will then be able to enroll them (and their children) over the phone with a universal activation code.

For more information about this cybersecurity incident, please visit https://www.powerschool.com/security/sis-incident / for their up-to-date FAQ.

Sincerely,

Dr. Kate Diskin
Kate Diskin, Ed.D.
Superintendent

Millburn Township Public Schools